Refund policy
Refund Policy
We’re dedicated to ensuring an exceptional experience for each of our customers.
To cancel your order, please note that this is only possible if the order has not yet been shipped. Kindly inform us of any cancellation requests within 24 hours of placing your order.
In case of any refund, it will be credited to the source account within 7-10 business days
If you encounter any of the following issues, we’re here to help with a refund or replacement:
- Incorrect shipment received
- Damaged product received
Return & Replacement Policy
At MAUWA, we carefully pack every order to ensure it reaches you safely and in perfect condition. If there is an issue with your order, we're here to help.
1. Order Cancellation
Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been shipped.
Once an order has been shipped, it cannot be cancelled through our website.
To request a cancellation, please contact us at care@mauwa.in with your order number.
2. Damaged or Incorrect Product
If you receive:
A damaged product
An incorrect product
A product that is materially different from what you ordered
please contact us within 3 days of delivery.
To help us resolve the issue quickly, please share below details on our email:
our order number
Clear photographs of the product and packaging
A photograph of the shipping label
A brief description of the issue
After verification, MAUWA will arrange an appropriate replacement or refund, as applicable.
3. Returns
For hygiene and safety reasons, opened or used personal-care oil products are generally not eligible for return.
However, this restriction does not affect your rights in cases where the product is received damaged, incorrect, defective, or does not conform to the product description or order.
If an eligible return is approved, we will provide the applicable return instructions.
4. Refunds
Once a refund is approved, the applicable amount will be processed to the original payment method.
Refunds are generally credited within 7–10 business days, depending on your bank or payment service provider.
If the refund has been processed by MAUWA but has not appeared in your account after this period, please contact us and we will assist you.
5. Replacement Timeline
For approved replacement requests, the replacement will generally be dispatched and delivered within 5–8 business days, subject to product availability and delivery location.
6. Important Conditions
Please inspect your package when it is delivered. If the outer package appears severely damaged, please take photographs before opening it.
For damaged, incorrect, or defective products, please retain the product, packaging, shipping label, and invoice until your request has been resolved.
7. How to Contact Us
For cancellation, return, refund, or replacement requests:
Email: care@mauwa.in
Please mention your Order ID in the subject line so that we can assist you quickly.
MAUWA — Rooted in Nature.